Frontline Support provides advanced technical support to DFCI faculty and staff, distinct and in addition to the IS Service Desk (Help Desk). Included in our support domain are non-standard equipment and configurations that are part of the diversity of tools and configurations critical to successful research work. Our goal is to have a well-staffed support team with the right blend of technical expertise and knowledge to support the wide array of activities carried out by DFCI faculty and staff.
We are available to consult and assist in addressing research issues, which can be complex and diverse, and may not easily fit into the generic help-desk model.
Click here to access our new Research Computing Infrastructure Request webform and request an account on one of our systems.
Click here to request general help from the Service Desk for applications, printing, network issues, etc. For quickest response call 617-632-3399 and say you work in a research lab. This will insure the Frontline Support team receives notice.
Frequently Asked Questions:
What is Frontline Support?
Frontline Support provides upgraded, targeted support by assigning support engineers to research departments at Dana-Farber to help with their computing and lab needs.
Is this the same as the IS Service Desk?
No. We work in tandem with the Service Desk (formerly the Help Desk), and we are an in-house dedicated group supporting non-Partners PCs.
What services are provided?
Support for non-Partners Windows PCs, Macs, iPhones, iPads, Android, and Linux, including:
- Email configuration
- Full disk encryption
- Backup to the cloud
- Security measures, such as anti-virus software and compliance review
- Large-scale data storage
- Communication as to best practices, training
- Mobile device management
- PC purchasing advice
- Software installation and configuration
- Printer and other external devices set up