Technical Support

Advanced technical support provided to DFCI faculty and staff, distinct and in addition to the Partners Service Desk (Help Desk). Non-Partners equipment support.

GPT4DFCI

GPT4DFCI, a private, secure, HIPAA-compliant generative AI tool based on GPT-4, is now available to Dana-Farber workforce members to try out for work purposes, excluding clinical care

To request access:

Monitors and accessories

Equipment can be purchased through Peoplesoft by navigating to eMarketplace, then Supplier Websites. Two suppliers are "The Ergonomic Group" as well as "PC Connections Sales Corp"
If you do not have access to Peoplesoft for ordering, you can reach out to the DFCI contacts listed here

Network Access Control (NAC)

NAC checks devices connecting to the Mass General Brigham network for compliance with specific security policies. The agent currently used at Mass General Brigham is ForeScout SecureConnector, which is already installed on most Mass General Brigham standard Windows workstations, some PEAS-enrolled Macs and mobile devices. Linux computers are exempt at this time.

Lab Websites

DFCI's Communications Department offers a Lab Website Program (LWP) at no cost, utilizing DFCI branded templates designed for non-technical professionals to learn and use.
Contact to get started: Luise Dittrich - Project Manager, LWP.

TeamViewer

Teamviewer allows Frontline Support engineers to remotely connect to both Mac and Windows devices. If you have a Mac enrolled in PEAS, you can open the Self Service app in the Application folder, and install the Partners Teamviewer QuickSupport. After you run it, it will display the ID and password that you will need to supply to the support engineer allowing them to connect to your device.