Advanced technical support provided to DFCI faculty and staff, distinct and in addition to the Partners Service Desk (Help Desk). Non-Partners equipment support.
Teamviewer allows Frontline Support engineers to remotely connect to both Mac and Windows devices. If you have a Mac enrolled in PEAS, you can open the Self Service app in the Application folder, and install the Partners Teamviewer QuickSupport. After you run it, it will display the ID and password that you will need to supply to the support engineer allowing them to connect to your device.
Crowdstrike software is required on Macs in order to connect to the Partners network. It compliments other antivirus software and is an industry standard for stopping viruses. You can install it yourself by opening the Self Service app in your Mac's application folder and clicking the Crowdstrike Install button. Further instructions here.
Note: PEAS enrollment required.
Network Access Control (NAC) checks devices connecting to the Partners network for compliance with specific security policies. The agent currently used is ForeScout SecureConnector. Partners PCs have this software installed automatically. Research computers that are not standard Partners builds must install it manually.
How to verify a computer has SecureConnector installed
Cluster Information: argosECard.pdf
User Guide: argosUserGuide.docx
Visio licenses are obtained by submitting an IS Service Desk request.
For lab equipment other than computer purchases, you need to place your order through PeopleSoft.
To have a new supplier added to PeopleSoft, fill out a New Supplier Request form.
If you are a lab member, please contact your department manager or administrator to request additional computers.
Partners PCs - "Standard Builds": Please review the workstation standards page to see what will be suitable for your needs. Follow these instructions for ordering.
As a Dana-Farber employee you may install Office on a PC/Mac, phone, or tablet. You will have 5 user licenses per class of device; 5 PC/Mac, 5 phones, and 5 tablets for a total of 15 possible installs on personal devices. NOTE: These licenses will be revoked upon end of employment at DFCI, and the software will revert to only allow reading of documents and worksheets. It will not allow Saving.