Remote access
Research Computing provides the following remote access services, as well as information about frequently requested remote access topics (two-factor authentication, VPN, GoToMyPC):
Technical Support
Advanced technical support provided to DFCI faculty and staff, distinct and in addition to the Partners Service Desk (Help Desk). Non-Partners equipment support.
Non-Partners PC & Mac support
Frontline Support provides advanced technical support to DFCI faculty and staff, distinct and in addition to the Partners Service Desk (Help Desk). Included in our support domain are non-standard equipment and configurations that are part of the diversity of tools and configurations critical to successful research work. Our goal is to have a well-staffed support team with the right blend of technical expertise and knowledge to support the wide array of activities carried out by DFCI faculty and staff.